GuideAdd Privacy Policy

This Privacy Policy explains how GuideAdd collects, uses, and protects information when dental professionals, clinics, and authorized users ("Users") access and use the GuideAdd mobile application and platform.

GuideAdd is a digital workflow platform designed to facilitate communication and case management between dental clinics and laboratories for implant planning and related services.

Information We Collect

When using the GuideAdd application, the following types of information may be collected:

Account information such as name, email address, phone number, and clinic information
Case or order related information entered by the user
Technical usage information
Device information and IP address
Communication records related to support requests

This information is collected only to operate, maintain, and improve the services provided through the platform.

How We Use Information

Managing user accounts
Processing and managing case or order requests
Facilitating communication between clinics and laboratories
Improving system performance and user experience
Providing technical support
Maintaining platform security
Complying with legal obligations

GuideAdd does not use personal data for advertising or marketing purposes.

Data Security

GuideAdd takes appropriate technical and administrative measures to protect user data against unauthorized access, misuse, loss, alteration, or disclosure. Data is stored on secure servers and protected using modern security practices.

Sharing of Information

GuideAdd does not sell or share personal information with third parties except in the following cases:

When required to provide the platform services
When required by law or legal authorities
When the user gives explicit consent
When necessary to protect GuideAdd, its users, or legal rights

Data Retention and Deletion

GuideAdd retains user account information, case records, and related operational data only for as long as necessary to provide services, maintain business operations, comply with legal obligations, resolve disputes, and enforce agreements.

User account data may be retained while the account remains active. Certain records may be retained for additional periods when required by applicable laws, regulations, or legitimate business purposes.

Users may request deletion of their account and associated personal data at any time by contacting GuideAdd support at:

Email: info@guideadd.com

Upon receipt of a verified deletion request, GuideAdd will delete or anonymize the user's personal data within a reasonable timeframe, except where retention is required by law or necessary to fulfill legal obligations.

Users may also contact GuideAdd to request information about the personal data associated with their account.

User Rights

Depending on applicable laws and regulations, users may have the right to:

Access their personal information
Request correction of inaccurate information
Request deletion of personal information
Object to certain processing activities
Request information regarding how their data is processed

Requests regarding personal data may be submitted to info@guideadd.com.

Data Protection

GuideAdd processes personal data in accordance with applicable data protection regulations and is committed to protecting user privacy and confidentiality.

Changes to This Privacy Policy

GuideAdd may update this Privacy Policy from time to time. Any changes will become effective once published on this page.

Contact

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@guideadd.com
Website: https://guideadd.com